Fair & Responsible Gaming

At Casino Del Rio, we believe in providing a responsible entertainment environment. Our approach is clear:
“Good Gaming – Great Entertainment!!®”

We want you to enjoy the Casino Del Rio experience, so please play wisely and within your budget. Below, we explain how we ensure the fairness of our games using independent authorities, and other fairness features and benefits. We also provide information on how to help keep your online gaming experience entertaining.

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Fair Gaming

Casino Del Rio enjoys an impeccable reputation both in the industry and among our players.

We maintain a truly fair, transparent, and secure gaming environment and build long-lasting relationships with our players. To demonstrate our transparency there is a unique, built-in game and financial history feature. Any player can review every wager s/he has ever placed, including the exact date and time, amount wagered, winnings, and detailed game results. The financial transaction history displays all deposits and withdrawals from the player's casino account. Both of these features can be accessed at any time while online.

Casino Del Rio operates under a license issued by the Kahnawake Gaming Commission (KGC). Any deviation from the approved and permitted manner of our business would result in the immediate annulment of this license.

We also have a reputation as one of the leaders in the “Responsible Gaming” community. We have initiated many ways to support your online gaming so that it is entertaining. We have also installed controls to ensure that:

There are no under-18 players
You can prevent certain members of your family from gambling
There are no illegal players
Our software is fair in the games that we offer
We follow a Code of Regulations in administering our games
The contact information to a gaming support organization is here

All this information and more are in the following section.

‘Good Gaming’ Certifications

At the bottom of every Casino Del Rio webpage, you will see a number of “Good Gaming” logos. Do you know what they represent? They are all there to show the protections we have installed for our players and their families.
Each of these logos is explained below.

Our Certification Logos & What They Mean:

Under-Age Gambling

It is absolutely against the law to gamble if you are under the age of 18. Secondly, it is against our own Terms of Use. Casino Del Rio is opposed to gambling by minors, and has taken steps to prevent it.

This logo shows that we make every effort to prevent gaming by those under 18, which is illegal in all jurisdictions and under our Gambling Registration (see also Terms of Use page, Section 3 – Legal Requirements).

Parents: if your computer is accessed by under-age children, you can prevent their gambling. It’s very simple: there are “site-filter” programs like NetNanny, PC TimeCop or BrightFilter that will prevent minors from accessing gambling sites. Read the following about ICRA below to understand “site-filtering” for your children and others.

Kahnawake Gaming Commission

We are licensed by the Kahnawake Gaming Commission, an international gaming licensing and regulatory authority. Their regulations state, in part:

The Regulations are designed to ensure that all interactive gaming and gaming- related activities satisfy three basic principles:

1. That only suitable persons and entities are permitted to operate;
2. That the games offered are fair to the player;
3. That winners are paid.

TST Technical Systems Testing (click icon to read)

TST Technical Systems Testing North America Incorporated is a well-known and respected statistical and technical software testing firm, located in Vancouver, BC Canada. They test all of our poker and casino games to industry-standard levels of fairness and accuracy, and issue letters of compliance for sites that satisfy these stringent standards.

Note: all our gaming software is written by PlayTech, the leading software provider in the gaming industry. Therefore, the TST compliance letters feature PlayTech’s name. As a PlayTech client, we use their software without alteration and therefore can display this logo and the compliance letter that it links to.

TST compliance letters for our poker and casino games can be accessed from the hyperlinks at the bottom of our webpage.

Gamblers Anonymous

Gamblers Anonymous are well known for their responsibility and support for those with gambling problems.

Managing your Playing

The vast majority of our customers enjoy their Casino Del Rio experience. We want you to enjoy your gaming experience, and also to have a way to judge if your gaming behavior is problematic.

For more information about “Staying in Control”, just click here.

A Responsible Entertainment Experience

We want you to enjoy your time at Casino Del Rio. If at anytime you feel that there are issues that need to be brought to our attention please contact our Support specialists at the telephone numbers, chat lines or web addresses listed.